Our Commitment
We operate an entertainment platform for casino games and sports betting where responsible gaming is a top priority. Our goal is to create a safe environment in which gambling and betting remain a leisure activity and do not lead to problems. We provide comprehensive control tools and offer support for players who need help. Playing and betting should be enjoyable — we do everything we can to prevent negative consequences.
Warning Signs of Problem Gambling
It is important to recognize the point at which entertainment becomes addiction. Problem gambling can appear in different ways, but there are clear warning signs. You spend more money than you originally planned. Casino games or sports betting take up more and more time and crowd out other interests. You try to recover losses by placing more bets and fall into a vicious cycle. You borrow money or use credit to gamble. You hide the extent of your gambling or betting activities from your family. You feel irritable or anxious when you try to stop.
Gambling becomes a problem when it affects your financial situation, relationships with family and friends, work performance, or mental health. If you recognize yourself in these descriptions, it is time to seek help. Admitting a problem is the first step toward solving it.
Self-Control Tools
We offer various tools that help you control your gambling and betting activity and set personal limits. These features are available in your user account and are activated at your request.
Deposit limits allow you to set maximum deposit amounts per day, week, or month. Once the limit is reached, no further deposits are possible until the chosen period ends. This helps you control spending and stick to the budget intended for entertainment. Increases to limits take effect immediately, while decreases take effect only after a 24-hour cooling-off period.
Loss limits define the maximum amount you can lose within a certain period. When the limit is reached, playing is automatically blocked. This feature is especially valuable for players who tend to make impulsive decisions in an attempt to win back losses.
Session time limits restrict how long you can play or bet continuously. Once the set time expires, the system sends a notification or ends the session automatically. Regular breaks help you stay in control and make more considered decisions.
Stake limits allow you to cap the maximum amount per individual bet or game round. This prevents large impulsive stakes during emotionally charged moments and helps you allocate your gambling budget sensibly.
Taking a Break from Gambling
If you feel you are losing control or simply want to take a pause, use the time-limited self-exclusion feature. You can block your account for a period from 24 hours up to 6 months. During this time, access to the platform is not possible and all marketing messages are stopped.
To activate a break, contact our support team or use the relevant section in your account settings. The request is processed immediately and cannot be revoked until the selected period ends. After the period ends, access is restored automatically, but you can extend the exclusion if needed.
Permanent Self-Exclusion
For players with serious problems, the option of permanent self-exclusion is available. This is a final decision that closes your account permanently. Before activating it, make sure you have withdrawn all balances. Once your request is confirmed, access is blocked irrevocably.
We also cooperate with national exclusion registers. If you are registered in such a database, inform us and we will block your account immediately in line with the program requirements.
Reality Checks
When playing or betting, it is easy to lose track of time and spending. We use a notification system that regularly reminds you about session duration and the amounts spent. These messages help you return to reality and consciously decide whether you want to continue or stop.
Configure the reminder frequency in your user account. We recommend notifications every 30 to 60 minutes of uninterrupted play. Use these moments to assess how you feel and make sure gambling remains entertainment.
Youth Protection
Gambling and sports betting are strictly prohibited for persons under 18 years of age. We use age verification systems that require identity confirmation before playing. Any attempts by underage users to register are prevented and accounts are blocked immediately.
Parents and guardians can install parental control software to block access to gambling websites on home devices. We recommend talking to children about the risks of gambling and monitoring their online activity. Keep your access credentials secure and never share them with minors.
Support Resources
If you or someone close to you is struggling with problem gambling, seek professional help. There are organizations that provide free, confidential support for people with gambling-related issues.
Gamblers Anonymous is an international peer support group based on a 12-step program. In meetings, participants share experiences and support each other on the path to recovery. “Check Dein Spiel” offers professional counseling and outpatient treatment for affected people and their relatives. The German Federal Centre for Health Education (BZgA) provides information materials, self-tests, and access to treatment resources.
In Germany, the BZgA hotline 0800-1372700 is available free of charge. Professional counselors help assess the situation and recommend appropriate next steps. Don’t hesitate to seek help — gambling addiction is treatable.
Tips for Safer Play
Follow simple recommendations so gambling and betting remain entertainment. Set a budget before you play and stick to it strictly. Use only money you can afford to lose and never gamble with borrowed money. Treat gambling as leisure, not as a source of income. A win is a nice bonus, but not the goal.
Take regular breaks every 30 to 60 minutes. Do not play under the influence of alcohol or in emotionally stressful situations. Balance gambling with other interests and do not let it dominate your life. If you have used up your planned budget, stop. Trying to recover losses almost always leads to even greater losses.
Our Promise
We continuously improve our responsible gaming measures, follow the latest research, and implement industry best practices. Our support team is trained to recognize signs of problematic gambling and to help activate protective tools. We never send promotional materials to players who have set limits or self-excluded.
Your well-being is more important than profit. If you notice that gambling is no longer entertainment, do not hesitate to act. Use the available control tools or seek professional help. We support you at every step toward responsible gaming.